Auditorium

FRAME THE FUTURE: 2021 Conference on Enterprise Excellence

DAY 1: March 30, 2021

Conference Home

Session(s)

Conference Welcome and Opening

• Dr. David Boulay, IMEC

Keynote: The Future of Work: Fundamental Skills and Tools to Thrive in a World of Extreme Change

• Tom Wujec, TED Speaker, Technologist, and Author
What more can be said about the turbulent changes we’ve experienced in 2020? The shift to remote work and the impact of emerging technologies have upended the ways we collaborate with our teams and clients. These shifts stretch our capabilities, organizationally and personally, and underscore the persistent need for agility, resilience, imagination and connection.
In this visually rich talk, Tom Wujec—multiple TED speaker, technologist and author—will share deep evidence-based lessons of how individuals and teams ride the waves of extreme change. Drawing from over three decades of technology development, business transformation and creative collaboration, he will illustrate how a few seemingly simple underlying skills combine together into what the World Economic Forum defines as this decade’s most critical capabilities: complex problem solving, active learning strategies and innovation.
In other words, continuous quality improvement.
In this presentation, you’ll learn how to improve how to engage remote teams  and scale expand and deepen these skills:
– How to Use Questions More Strategically Questions are tools that focus attention to explore topics from 360 degrees by generating more points of view and by connecting more deeply with your collaborators. But which questions? In what order? And how do you guide people to work through them?
– How to Make Ideas Visible Visual thinking spans a spectrum of applications from simple doodles that help you see your own mental models to rich interactive frameworks that illustrate complex systems models. Visual models help us think and communicate. But which models should you use? How can you build them collaboratively with your teams? And how can you translate your thoughts into visual forms to better see the world as it is, how you’d like it to be and how to bridge the gap?
– How Engage with Action Success depends on the ability to perform deep work, engaged in high value tasks that demand deep concentration and that take advantage of your best talents. How do you build the habit to get you and your team into Deep Flow, performing the kind of work that can’t and won’t be automated.
These skills underpin all modern collaboration methods, from design thinking, lean and agile techniques. In this presentation, you’ll see how to apply them to everyday situations, called Plays. Design and run plays for better meetings, stronger presentations and more robust strategies.
Be prepared by bringing a pen, sticky notes and blank paper or a digital tablet with drawing and sticky note tools, such as OneNote. Since this talk is interactive, you’ll perform a few design challenges to immediately apply their skills. At the end of the talk, Tom will share a set of on-line resources of useful Plays to help you navigate broads type of change.
We look forward to seeing you at the Future of Work.

THE CRISIS CURVE: Navigating Intense Change Workshop, Part 1

• Tom Wujec, TED Speaker, Technologist, and Author

THE CRISIS CURVE: Navigating Intense Change Workshop

We are in living unprecedented times. As leaders, we must deepen our understanding of the impact of the forces shaping our world. The Crisis Curve provides a simple, broad framework to navigate four key stages of change. You can use it to help you and your team to build a shared understanding of the impact of the sudden shifts in your business and customers, to systematically explore creative options, and to align on bold choices.

Successfully navigating change means looking at y our business holistically and through several lenses, Each lens — strategic and tactical, organizational and personal — provides insight into the needs of different aspects of work and the people who are part of it.

In this interactive visual workshop, Tom Wujec will guide participants through through stages of the curve:

  • Crisis: A sudden shift brings forth a cascade of changes. Strive to see new situations as the are. Not better. Not worse. Clarify what you know and what you don’t. Then take immediate action to address the short-term impact.
  • Stabilize: Create a planned and nuanced response to the new reality. Check in with your team’s emotional well-being. Clarity and transparency benefits all stakeholders.
  • Restore: Plan your recovery. Decide on what a new normal might look like. Anticipate the needs of your customers and build offerings to fulfill the evolving market.
  • Grow: Guide your organization towards fruitful market opportunities aligned to your purpose. Communicate your vision and plan. Build capability.

The workshop will provide a guided tour through a Miro board and will also feature downloadable visual templates with exercises to help guide you, your team, and your business into a profitable new normal.

Screening for Skills, Hiring for Fit

Cara Bannon, Director of Human Resources, Illinois Municipal Retirement Fund
2019 National Baldrige Award Recipient

An organization’s most valuable asset is its people, and each new hire impacts the value of that asset. High-performing organizations build strategic processes to maximize its chances of making great hires. For the Illinois Municipal Retirement Fund (IMRF), a Malcolm Baldrige National Quality Award recipient, screening for skills and hiring for fit are key steps in the process. In this presentation, Director of Human Resources Cara Bannon discusses how IMRF makes hiring decisions, onboards new employees, integrates them into the organizational culture, and ultimately, retains them for the long-term.  

WORKFORCE

Adjusting to Changes in Supply Chain and Customer Demands: Serving the Food Industry in a Global Pandemic

Tom Welge, President, Gilster-Mary Lee Corporation

As Gilster-Mary Lee entered 2020, the organization looked forward to celebrating its 125th anniversary in business manufacturing store brand, center store grocery items and food service products. Then in late March, COVID-19 besieged the company and took a terrible toll in a matter of weeks. Supply chains were impacted, significant parts of the workforce were not available, facilities were temporarily closed, all while the company was facing record demand. This presentation will cover the company’s efforts to protect the workforce, stabilize the business, and partner with suppliers and customers on a much deeper level than had been known prior to the pandemic. Shifts in the organizations strategic planning and alignment beyond the pandemic will also be discussed.

OPERATIONS / CUSTOMER ENGAGEMENT

THE CRISIS CURVE: Navigating Intense Change Workshop, Part 2

• Tom Wujec, TED Speaker, Technologist, and Author

THE CRISIS CURVE: Navigating Intense Change Workshop

We are in living unprecedented times. As leaders, we must deepen our understanding of the impact of the forces shaping our world. The Crisis Curve provides a simple, broad framework to navigate four key stages of change. You can use it to help you and your team to build a shared understanding of the impact of the sudden shifts in your business and customers, to systematically explore creative options, and to align on bold choices.

Successfully navigating change means looking at y our business holistically and through several lenses, Each lens — strategic and tactical, organizational and personal — provides insight into the needs of different aspects of work and the people who are part of it.

In this interactive visual workshop, Tom Wujec will guide participants through through stages of the curve:

  • Crisis: A sudden shift brings forth a cascade of changes. Strive to see new situations as the are. Not better. Not worse. Clarify what you know and what you don’t. Then take immediate action to address the short-term impact.
  • Stabilize: Create a planned and nuanced response to the new reality. Check in with your team’s emotional well-being. Clarity and transparency benefits all stakeholders.
  • Restore: Plan your recovery. Decide on what a new normal might look like. Anticipate the needs of your customers and build offerings to fulfill the evolving market.
  • Grow: Guide your organization towards fruitful market opportunities aligned to your purpose. Communicate your vision and plan. Build capability.

The workshop will provide a guided tour through a Miro board and will also feature downloadable visual templates with exercises to help guide you, your team, and your business into a profitable new normal.

America 2.0: The Post-COVID World of Work

Rebekah Kowalski, Vice President, Manpower Manufacturing at Manpower Group

How have the unparalleled disruptions of 2020 shifted the world of work, and how can you leverage these changes as an opportunity to build an even stronger, more resilient workforce in America 2.0?

This session provides a look at current statistics and future-focused trends that have emerged from the COVID-19 pandemic and how they’re shaping the future of manufacturing. 

WORKFORCE

Your Strategic Plan as a Living Document: Staying Focused on Your Strategy When “Fires” are Everywhere

Sherrin Ingram, Chief Executive Officer, International  Center for Strategic Planning

No leadership team sets out to invest in the development of a strategic plan only to leave it sitting on a shelf untouched. Despite the best intentions, many strategic plans end up this way as they readily take a permanent back seat to day-to-day responsibilities and emergencies that arise.

In this session, Sherrin will discuss: 

– How to stay focused on your strategy when there are competing demands for your time
– The five imperatives for keeping strategy a priority
– How to develop an accountability protocol that keeps your strategic plan off the shelf and in regular use 

STRATEGY/LEADERSHIP

Insider Ways To Use Facebook & LinkedIn to Increase Your Sales

• Susan MacNicol and Tami Wloch, Strategic and Creative Marketing

Tired of posting to your Facebook Business Page and getting 10 views?  This session provides actionable steps you can take to reach more potential customers to increase your sales! Learn from the experts what must be included in every post, how to reach potential customers for free, what you must change today on your LinkedIn profile, how to get free advertising space on both platforms, and more.

No matter how much you know (or don’t know) about using social media, you will leave this session ready to implement the changes with step-by-step instructions.

CUSTOMER ENGAGEMENT

Streamline Efficiency with 80/20 Process Improvement

Scott Rempala, President, Mighty Hook

Has the complexity of your business grown to a point where you feel you are often steering a rudderless ship?

Learn how a small manufacturer on the West Side of Chicago, developed and implemented a successful 80/20 strategy to streamline operational efficiency, reduced production bottlenecks and significantly improved employee engagement. Emboldened with a new comprehensive strategy the company was able to increase customer satisfaction of its vital customers which translated to greater customer retention and higher profitability even during the 2020 COVID-19 pandemic.

OPERATIONS/STRATEGY

High Performance in Times of Uncertainty: Management Lessons from the Pandemic

Charles Callahan, President MHS Hospital Group / President & CEO Memorial Medical Center

The disruptive impact of the COVID-19 pandemic typifies what strategists refer to as VUCA:   a modern world marked by volatility, uncertainty, complexity, and ambiguity.  This session presents practical management lessons for surviving and thriving in the VUCA world, with special emphasis on the structures and processes necessary for adaptive organizational outcomes.  In this session, Callahan will explore: 

– Realistic expectations for predictability in a VUCA world
– The voices you should be listening to
– Methods for replacing uncertainty with understanding
– An innovation model for allocating finite resources for maximum impact 

OPERATIONS/STRATEGY

Closing of Conference Day 1

• Dr. David Boulay, IMEC

FRAME THE FUTURE: 2021 Conference on Enterprise Excellence

Day 2: March 31, 2021

Session(s)

IMEC Awards for Excellence Presentation

• Dr. David Boulay and Holly Bender, IMEC

Recognizing the recipient of the Bronze Award for Excellence and Interest in Excellence applicants, presented by the IMEC Recognition Program.

2020 Bronze Award for Excellence Recipient

2020 IMEC Interest in Excellence Recognition Recipients

Keynote: Leading Through Disruption & Future-Proof Your Organization

Scott Steinberg, Futurist & Business Strategist

Unpredictability is the only thing we can predict and uncertainty is the only certainty for businesses and working professionals going forward. Luckily, as today’s most successful leaders know, a few simple shifts in strategy and thinking are all it takes to stay one step ahead of the curve. Discover how small changes in approach and slight shifts in tactics can help you drive breakthrough results in this dynamic and engaging talk from Scott Steinberg, the world’s leading business strategist.

Pairing real-world examples and case studies with practical insights, you’ll learn how to plan around uncertainty, future-proof your business, and build a strategic roadmap that can withstand any unexpected twist or turn that the market takes. Likewise, in this high-energy, high-impact session, you’ll learn to thrive in an age of constant disruption by applying the same strategies and skills that today’s top market leaders use to spot rising trends and opportunities before rivals can react. Attendees will discover how to stay one-step ahead of tomorrow’s marketplace – and one step ahead of the competition.

How is Voice of Customer Changing?

Mark Roberts, OTB Solutions

The first step to creating an unfair sales advantage is to capture the voice of your customers. It ensures your sales process mirrors how your buyers buy. It helps your sales team deliver what buyers need today, creating an unfair advantage for your team. 

Please join experienced sales and marketing leader Mark Roberts as he shares how to leverage the voice of your customers today to drive additional revenue and profits to your bottom-line.

The last year has been difficult due to the pandemic for many businesses. How their customers’ buy, the process, and the criteria they use have often changed. Questions we need to know to design a sales plan to profitably grow revenue includes:

What is VOC Voice of your customer research and how can it help you grow sales?
– How do your customers buy today?
– Why do they buy from you?
– Why don’t they buy everything you sell?
– Who else do they buy from and why?
– What criteria are they using today to make buying decisions?
– When they shop for a solution where do they go?
– What is your customers’ level of satisfaction today?
– What is your organizations’ Net Promoter Score and why does it matter?
– What current customers are preparing to leave you?

Mark will share the voice of customer research he has provided for over 30 years and share business cases on how manufacturing organizations applied the research data and profitably grew their sales.

CUSTOMER ENGAGEMENT

Unemployment Landscape: What the Emerging Economic Data Is Telling Us About Jobs and the Eventual Recovery

Michael Horrigan, Upjohn Institute

This session will focus on the how the economy and labor markets have changed since March of last year both nationally and in the Midwest, including a focus on Illinois.  2 big questions stand out:

– What has been the impact of the loss of over 22.5 million payroll jobs from Feb to Apr of last year?

– Which industries were hardest hit and how have they fared since, especially amid recent signs of a slowing recovery in jobs?

Veteran economist Michael Horrigan will highlight the impact on various industries, including manufacturing, healthcare, and business services, among others.  This session will examine the relationship between state-imposed mandates on business closures and reopenings throughout the course of the pandemic. Consider the very real issue that, despite the slowing recovery, many industries are paying premium entry wages along with other inducements to attract workers, and in many cases, well above the $15 minimum wage threshold being debated in policy circles.

Attendees will also learn about:
– Labor supply, in particular how to interpret recent trends in the variety of labor market data including unemployment rates, labor force participation rates, and employment-population ratios.
– The blurring of the distinction between being unemployed and being out of the labor force in the early months of pandemic.
– Unemployment insurance data, especially trends in the newer programs that make benefits available to the self-employed along with state triggers for extended benefits.
– Emerging theme from data is that the dramatic job losses and the recently slowing recovery have impacted women to a much greater extent than men.  Explore what the data are telling us and expand the scope of inquiry to include the impact on women and minorities with less than a bachelor’s degree.

WORKFORCE / LEADERSHIP

Measure What Matters – Selecting Key Data for your Organization and Display It So It Tells Your Story!

Dr. JoAnn Sternke, Studer Group

Is your organization data rich and information poor?  Do you have so much data you don’t know what to do with it?  Or does your organization have data that you don’t use to drive actionable change?  In this enjoyable session you will learn how foundational your data system is to identify Key Results for Category 7 of the Baldrige Excellence Framework. 

Attendees of this session will learn:  

– A 3-step process to build a performance management system
– Key considerations for identifying & collecting key data
– How to display data so it becomes more informative
– Strategies to analyze data so it becomes actionable 

JoAnn will bring humor and her ability to motivate and make the complex simple. You will leave energized and with a simple playbook to take data use to the next step in your organization. 

RESULTS / OPERATIONS

High Reliability: How The Joint Commission Sustained During a Global Pandemic

• Mark Pelletier and Doreen Donohue, The Joint Commission
(IMEC Interest in Excellence applicant)

The Joint Commission’s (TJC) High-Reliability Health Care Maturity Model translates high reliability principles to health care and states that as healthcare organizations transform themselves into high reliability organizations, achieving high reliability will depend on the adoption of three interdependent domains:

1. Leadership committed to the goal of zero harm.
2. An organizational culture of safety that encourages reporting of unsafe conditions, near misses, close calls, and errors
3. An empowered work force that employs Robust Process Improvement® (RPI®) tools, such as Lean Six Sigma and change management, to drive significant and lasting improvements in performance

On March 13, 2020,  as a result of the Global COVID pandemic, TJC was forced to stop performing their key business, Accreditation and Certification of Healthcare Organizations. During this presentation you’ll learn how TJC was able to resume their key business on June 1,2020 with minimal impact to outcomes by implementing these three domains.

CUSTOMER / TECHNOLOGY

Why Use an Organization-Wide Management Strategy?

Pattie Skriba, Baldrige Performance Excellence Program Judge and Advocate Good Samaritan Hospital (retired)

Benjamin Franklin once said, “Drive thy business or it will drive thee.”  Organizations have many choices of approaches to drive their businesses.  One powerful, but often overlooked approach is the discipline of managing organizational processes vs tasks of a means of improving business outcomes and operational agility.  Such an approach has the potential to span organizational boundaries, diminish silos, create information flows to achieve what most organizations need and want…increased revenue, reduction in waste, cost reduction, and ultimately delivering more value to its customers.  This session will provide an overview of an evidence-based framework (Baldrige Framework for Excellence) for creating an organization-wide management system.

STRATEGY / LEADERSHIP

Better Every Day: Managing for Daily Improvement

Shankar Anant, IMEC
• Kyle Edwards, Triton – A Molex Company
• Panelist: Dale Estand, Triton – A Molex Company
• Panelist: William Hansen, III, A. L. Hansen Manufacturing Company

Whether you are building a house or your journey to excellence, you have to start from the foundation. Managing for daily improvements is such a foundational element.  Think of Lean Daily Management as a foundation, making lean thinking part of daily work, rather than thinking of it as a special project or add-on to “normal” work.  

A consistent focus on day-to-day continuous improvement can impact the long-term success of excellence at your company.  In this session, some of the key questions addressed include:

– Are you making small improvements? every day?
– Who is responsible for making those improvements?
– What leadership behaviors are needed to sustain?
– How are you solving problems? Is there an approach?
– Are you fostering the culture to be successful with the above?
– What pitfalls should you try to avoid?

Attendees will learn about the key elements of a successful daily management system and how it fits in the journey to excellence. Case studies will be presented. Attendees will have the opportunity to ask questions to a panel of practitioners with many years of real-world experience in this subject. You will be able to immediately apply the learning to your own organization.

OPERATIONS

5 Key Innovations Driving Outcomes in a Pandemic

Mara C. Bryant, Adventist Health White Memorial
2019 National Baldrige Award Recipient

At the start of the COVID-19 pandemic, Adventist Health White Memorial had to swiftly act to redesign organizational capabilities and support staff to improve wellness and retention. The existing culture of innovation and improvement allowed the organization to repurpose existing technology and expand artificial intelligence capabilities to improve patient outcomes and the staff experience.

In this session, Adventist Health White Memorial will share strategies and technologies leveraged to maintain and improve quality metrics and staffing wellness, addressing the challenges it faced during the pandemic.

Adventist Health White Memorial was able to achieve these metrics by recognizing five key areas of innovations to deliver outcomes during the COVID-19 pandemic:

  1. Shifting Culture & Infrastructure, with the goal of creating and achieving a sustained culture of constant improvement and an enduring quality program. This achievement was recognized and aptly awarded by their receipt of the distinguished Malcolm Baldrige National Quality Award.
  1. Retooling Existing Infrastructure, to manage exposed staff, provide real-time COVID test results and provide benchmarking.
  1. Leveraging AI/ML – KATE, providing clinically accurate real-time triage guidance to get the right patients to the right care – faster, improving triage accuracy, sepsis bundle compliance improvement and reducing risk.
  1. Staff Support & Wellness, fostering resilience and ensuring caregiver mental health and wellbeing.
  1. Community Engagement, co-creating innovative community relationships to develop infrastructure and deliver programs allowing us to move upstream to well-being and resilience.
OPERATIONS/LEADERSHIP

Empowerment: The Power to Drive Change

• Kaleidoscope Group

When it comes to driving change around division and the challenges of diversity, equity, and inclusion, the question “who has the power to do it?” is often asked.  In this session, we will explore the concept of power, what it means to be empowered and the thoughts, beliefs, and behaviors needed to help the organization drive change sustainably and effectively.    

WORKFORCE / LEADERSHIP

Focus on Action: Keep Moving Forward.

Scott Frisch, Executive Vice President & Chief Operating Officer, AARP
2020 National Baldrige Award Recipient

Excellence in leadership has two facets. Once your executive team has set the policy and strategic direction of the organization, management must turn it into action. Great plans require great execution. In this breakout session, Scott Frisch will discuss how AARP’s leadership creates a Focus on Action that consistently supports and advances its mission with integrity and intention.

Key takeaways include:
– How to identify needed actions.
– How to create and balance value.
– How to improve performance.
– How to ensure personal accountability.

LEADERSHIP

Closing of Conference

• Dr. David Boulay, IMEC
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